Shipping & Returns
Shipping Policy
At Aurevia Pets, we are committed to providing a smooth and reliable shopping experience for every customer. All orders are carefully processed and prepared with attention to detail before being shipped.
Once your order has been confirmed, processing typically takes 1–3 business days. After shipment, delivery times may vary depending on your location and shipping method selected at checkout.
You will receive a confirmation email with tracking information as soon as your order is on its way. Please note that delivery times may be affected by factors outside of our control, such as carrier delays, holidays, or customs processing.
We appreciate your patience and are dedicated to making sure your products arrive safely at your door.
Return & Exchange Policy
At Aurevia Pets, your satisfaction is our priority. We want every pet parent to feel confident when shopping with us.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and include all original packaging.
To start a return or exchange, please contact our support team with your order details, and we will guide you through the process.
Please note that certain items may not be eligible for returns due to hygiene and safety reasons. Refunds will be processed after the returned item has been inspected and approved.
Thank you for choosing Aurevia Pets — we are here to ensure a great experience for you and your beloved companion.